Awarded Best Dog Training in Central Texas 5 consecutive years.

Privacy Policy

Effective Date: January 26, 2026

M Pack Dog Training, LLC
Killeen, Texas 76549, United States
Office: 512-677-4606 | Mobile: 254-244-4050
Email: [email protected]

This Privacy Policy explains how M Pack Dog Training, LLC ("M Pack," "we," "us," or "our") collects, uses, and shares information when you visit our website or use our services.

1. Information We Collect

Contact Information: name, email, phone number, address (if provided).
Dog/Service Information: your dog’s name, age, behavior notes, vaccination status, and service needs.
Account and Booking Data: information submitted through our client portal (Gingr) such as appointments and service history.
Payment Information: payments are processed through third-party providers; we do not store full card numbers.
Website Usage Data: IP address, browser/device details, pages visited, and approximate location derived from IP.
Communications: messages, emails, calls, texts, and notes from consultations.

2. How We Use Information

To schedule and deliver training, boarding, and related services.
To evaluate your dog and recommend a training plan (including the required initial consultation).
To communicate about appointments, reminders, updates, and customer support.
To process payments and maintain business records.
To improve our website, services, and customer experience.
To enforce our policies and comply with legal obligations.

3. Text Messages and Email

If you provide a phone number or email, you may receive service-related messages such as confirmations, reminders, and updates. Marketing messages (if any) will be sent only where permitted by law and/or with your consent. You can opt out of marketing emails via the unsubscribe link and opt out of SMS by replying STOP. Message and data rates may apply.

4. How We Share Information

We do not sell your personal information. We may share information with:

Client Portal / Scheduling Provider: Gingr (used for account creation, applications, bookings, and updates).
Payment Processors: to process transactions securely.
Service Providers: hosting, analytics, communications, and operational support providers who assist us.
Legal/Compliance: if required by law, court order, or to protect rights, safety, or prevent fraud.

5. Cookies and Analytics

We may use cookies and similar technologies to operate our website and understand usage. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system can be guaranteed 100% secure. Please use caution when sharing information online.

7. Retention

We retain information as needed to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect information from children under 13.

9. Your Rights

Depending on your location, you may request access, correction, or deletion of certain personal information. To make a request, contact us at [email protected].